OLYMPIACOS FC
TERMS & CONDITIONS OF ENTRY FOR SEASON TICKETS
1. Issue of Season Ticket
1.1. The issue of a season ticket and subsequent access to the Stadium (“G. Karaiskakis” Stadium) are subject to the Terms and Conditions of Entry as defined by the regulations of the Hellenic Football Federation (EPO) Superleague 1, FIFA, UEFA, the provisions of applicable legislation, as well as the decisions of State bodies regarding measures for the prevention of violence and access to stadiums.
1.2. Season tickets are intended for use only by holders of the Olympiacos SFP “Fan Card” and the Fan Card under art. 4 of JMD 229157/12877/1280/236. By submitting an application for a season ticket and/or using it, the Applicant declares and guarantees that he/she is the holder of a Olympiacos SFP “Fan Card”, a Fan Card under abovementioned JMD as well as any documents provided by the decisions of the competent Authorities (e.g. Health-related etc.), and undertakes to present them, if asked by the FC during the season or if required following decisions taken by competent State bodies. The season ticket holder is obligated to fulfill all the requirements of the applicable legislation, as they are in effect. In all cases, OLYMPIACOS FC reserves the right to amend these terms according to applicable legal provisions or following any extraordinary change in the circumstances or emergency within the meaning of the Law (Civil Code’s art. 388) and for the period of time required, without the Club being liable to pay damages to the holders. If the above statements prove to be inaccurate or the ticket holder refuses to disclose the relevant documents to the FC upon request, OLYMPIACOS FC may dispossess the season ticket without right of compensation.
1.3. Subject to any specific terms mentioned herein, the season ticket is valid for all matches of the OLYMPIACOS FC First Team at the “G. Karaiskakis” Stadium and only for the specific sporting season 2024-2025. These “Terms & Conditions of Entry” do not constitute or imply any right of the holder to occupy the seat referred to in the Season Ticket or to attend any Match in any subsequent sporting season.
1.4. By purchasing and/or accepting and/or holding a season ticket and/or by using a Season ticket to have access to the “G. Karaiskakis” Stadium, the holder: (a) certifies to have read, understood and accepted, and (b) agrees to be bound by and comply with these Terms & Conditions of Entry.
1.5. The FC may issue “Corporate Season Tickets.” In this case, the Terms herein apply both to the legal entity that obtains the ticket and to the individuals who use it, subject to more specific provisions in individual clauses
2. Use of a Season Ticket
2.1. Α Season Ticket is personal, personalised and for exclusive use and any kind of resale or free granting thereof is prohibited.
2.2. The holder of the Season Ticket may transfer the use of the Ticket for one or more matches to a third party through the ticket distribution system of the football club (HERE).
In this case:
a) The holder of the Season Ticket is responsible to the club for any act or omission by the user of the Season Ticket.
b) The user of the Season Ticket is bound by the current terms and applicable laws.
The transfer of use is done without any financial compensation and only to a legal holder of a valid Fan Card as per the mentioned Joint Ministerial Decision in section 1.2. Any other method of transferring the Season Ticket is prohibited and constitutes a violation of these Terms.
2.3. Access to the Stadium with the Season Ticket may not be used (nor is authorized in any way) for advertising and/or promotional purposes (including lotteries, competitions, etc.) or other commercial purposes without the written permission of OLYMPIACOS FC.
2.4. The season ticket holder is responsible to keep and preserve the season ticket issued to him/her by OLYMPIACOS FC. In case of theft or loss of the ticket, he/she must declare said theft or loss before the start of the match with a written declaration-application to the Ticket Handling Department of OLYMPIACOS FC in order to cancel the ticket and in accordance with the procedure set by OLYMPIACOS FC each time. In case of an attempted use of a season ticket card already declared as lost, it shall be removed and destroyed by OLYMPIACOS FC employees. This procedure shall also be followed in case of loss or theft of the fan card.
2.5. In the context of a possible loss of the season ticket and following relevant declaration, the first re-issue of the season ticket has a cost of 10€ (ten euros), while in case of a second re-issuance of the season ticket, the cost amounts to 20€ (twenty euros). The Season Ticket can be reissued a maximum of two (2) times per season. No further copies shall be issued after the second re-issue.
2.6. Season Tickets purchased from third parties or anyone other than OLYMPIACOS FC that holds the exclusive right to sell tickets, are considered invalid and their holders shall not be allowed to enter the Stadium.
2.7. Unauthorized sale or distribution or use of a Season Ticket may amount to a criminal offence pursuant to applicable law. The FC shall inform the Police in case it is established that a Season Ticket has been illegally sold or distributed. The information to be provided to the Police may include true holder’s personal data, information about the infringement and said ticket(s) purchase (including payment details) in order to identify the offenders and prevent riots during matches.
2.8. Any Season Ticket acquired or used in violation of the Terms and Conditions of Entry, as defined by the provisions of the sports legislation in general and State decisions, indicatively and not restrictively regarding measures of prevention against Violence, shall be immediately cancelled without penalty for the FC and all rights arising from this Season Ticket shall be annulled.
2.9. A season ticket holder leaving the Stadium at any time on the Matchday shall not be entitled to return to the Stadium unless the FC expressly approves (at its sole discretion) such re-entry.
2.10. The sale of a season ticket to a minor is only permitted on the condition that a season ticket is simultaneously purchased by a person exercising parental care for the minor.
2.11. The use of a child season ticket by an adult is strictly prohibited. In case of attempted entry, the ticket shall be dispossessed and cancelled by the FC without the latter being obliged to return the ticket or its value in whole or in part; it is agreed hereby that its value shall be forfeited in favor of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
2.12. Any person seeking to use a Season Ticket in violation of the Terms and Conditions of Entry in order to enter the Stadium or remain in the Stadium during a Match may be denied entry or be expelled from the Stadium for the specific Match and/or have his/her Season Ticket cancelled. In case of cancellation of the Season Ticket in accordance with these terms, no money shall be refunded to its holder for the duration of the Ticket that has not been used up yet. The FC further reserves its right to take any legal action against any person it deems appropriate in relation to the above matters, including claims for loss of profits resulting from unauthorized use of the Season Ticket.
2.13. Subject to the provisions of the applicable legislation, for the matches designated by the FC, a season ticket holder who does not wish or is unable to attend the match may enter the FC’s official ticketing webpage (see HERE) to declare that the specific seat corresponding to their season ticket may be freely allocated by the FC for that specific match only. To avoid any doubts, in case of postponement or cancellation of the match on the scheduled date, the release of the seat will apply to whenever the specific match is eventually held. In return, the ticket holder will be rewarded by the FC according to its “Reward Policy” (see HERE).
3. Entry to the Stadium
3.1. Entry to the Stadium will be permitted during the hours announced by the FC or as published on its website or social media pages. The Season Ticket holder is obliged to ensure they stay informed about any possible changes to the match schedule.
3.2. Entry to the Stadium will be permitted on the condition of:
A. Compliance with:
i. these Terms and Conditions,
ii. any health measures or policies implemented by the Greek State,
iii. all Applicable Laws and Ministerial Decisions governing the procurement of sports event tickets and their use, particularly the provisions of Law 2725/1999 as amended (Article 41 IA, “Platform for the Identification of Sports Ticket Holders”), access to or presence at the Stadium, and attendance at the Match.
B. Presentation of the Season Ticket
3.3. When entering the premises, it is possible that a physical check (including the use of technical means), as well as an identity check, take place. For this reason, the ticket must indispensably be accompanied by the Fan Card under the aforementioned JMD, identity card or passport or residence permit, as well as any document stipulated by applicable law. The season ticket holder shall have to comply with instructions by the security personnel.
3.4. The FC is obliged to prohibit entry to the Stadium if the above documents are not presented and terms not met. OLYMPIACOS FC reserves the right to request more conditions to be met for access to the sports premises if required by the decisions of the competent State bodies.
3.5. In any case, entry to the Stadium is prohibited to:
a. any person subject to an administrative or judicial ban on entering stadiums and attending sports events in accordance with the provisions of the applicable legislation.
b. any person who has been banned by UEFA, FIFA, or the Hellenic Football Federation (EPO) or any other football authority from attending a football match.
c. any person deemed by the competent public authorities to be a person to whom tickets should not be issued for reasons of safety and protection, and
d. any person who has violated or is violating these Terms and Conditions.
4. Conduct and behavior
4.1. Bringing into the sports premises or using any object that may be utilized in acts of violence (fireworks, flares, firecrackers, laser pointers, etc.) is forbidden.
4.2. The following are prohibited inside the Stadium: a) possession and consumption of alcohol, as well as any other illegal substance, b) use of flags, banners, signs with political, commercial, advertising, racist, abusive or other content demeaning to a third party’s personality and ethics, c) throwing any object to the Stadium that may cause injury, damage, anxiety or inconvenience to people or property without legal authority or justification.
4.3. Any object prohibited to bring in and use in the Stadium [by law or the terms herein] shall be seized and destroyed. In case of violation of the above or other illegal behavior of the holder in the Stadium, as well as violation of the terms herein, OLYMPIACOS FC reserves the right to prohibit the holder of the right of entry and to dispossess the season ticket without having to refund its value in whole or in part. It is agreed hereby that its value shall be forfeited in favor of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
4.4. A season ticket holder fully and unequivocally accepts:
4.4.1 All restrictions and controls for smooth entry and stay in the Stadium, among which to undergo control via a metal construction-enabled access control gate for individual fans (turnstiles).
4.4.2 The mandates and instructions of the designated bodies to maintain safety and order in and around the Stadium;
4.4.3 Recording of his/her stay, movement and behavior within the Stadium performed by a Hellenic Police-operated closed circuit security system.
4.4.4 The Stadium regulation concerning the behavior of fans on the premises and the sanctions provided for therein; and
4.4.5 Regulations and provisions of football administrative bodies.
4.4.6 To comply with applicable legislation pertaining to the Fan Card as specified in the JMD under art. 1.2, to present all necessary documents and information for its issuance and any renewal thereof required by law, to pay all statutory costs for the Card’s issuance, to carry it with him/her upon entry in the sporting facilities; otherwise, his/her entry may be denied.
4.5. A season ticket holder is strictly prohibited from:
a. occupying or accessing areas that are closed to the public or for which access is unauthorized according to the relevant category of the season ticket they hold.
b. remaining in the aisles of the stands, at the entrances and exits of the stadium gates, and at emergency exits.
c. occupying any seat other than the one specified on the ticket; and/or
d. displaying any other behavior that may endanger any person in the Stadium.
4.6. Any season ticket holder who, by means of their inappropriate, unsportsmanlike or illegal behavior, causes damage or wear to, or destroys assets owned, used, possessed or operated by Olympiacos FC, and/or the owner of the Stadium, or the enforcement of disciplinary/ administrative penalties and measures against Olympiacos FC in accordance with the applicable sports or other legislation, shall be individually liable to full compensation and remedy for any damage, whether incidental, consequential or future, caused to Olympiacos FC and/or its associated companies and natural or legal persons. In the event that the aforementioned actions are caused by a holder of a corporate season ticket, the legal entity – owner of the ticket will be jointly and severally liable to the FC along with the holder.
4.7. The FC may conduct security investigations where it has reason to believe that any of the breaches referred to in Section 4 have either occurred or may occur.
4.8. The FC respects the principles of equality and diversity and it is important that all fans share these principles. All season ticket holders shall have to abstain from any form of conduct that is racist, homophobic or abusive and abstain from any form of biased, including, indicatively, any discrimination (on the basis e.g., of a person’s age, gender, color, origin, religion, sexual orientation etc.).
4.9. In case of an ascertained violation of the provisions of Paragraph 4, the FC reserves the right the right to deny the season ticket holder entry to the Stadium or to eject them from the Stadium or to remove the season ticket from the holder without any obligation to compensate.
5. Photo/Video-recording
5.1. Season Ticket holders entering the Stadium acknowledge that photographs and/or audiovisual recordings (and/or photographs that may be taken from inside the Stadium) may also be used, indicatively and not restrictively, in the television coverage of the match and/or for the purposes of promotion, education, or marketing by the FC or others (including commercial partners and associated TV stations or pay channels), and that the use of a season ticket to enter the Stadium constitutes their consent for such use.
5.2. All Season Ticket holders acknowledge that any match the Ticket has been purchased for is a public event and that their presence and actions within and around the Stadium where a match is held are of a public nature. Therefore, they will have no expectation of privacy regarding their presence or conduct during the matches.
5.3. Mobile phones and other mobile devices are allowed inside the Stadium, PROVIDED THAT (a) they are solely for personal and private use (which, for instance and to avoid any doubt, shall not include recording, registering, offering, broadcasting, reproducing, publishing, screening, sharing or communicating of content in any form for any commercial purpose), and (b) the outcome of said recording shall not be posted or offered in any other way to third parties, including and not limited to social media and/or websites.
5.4. The season ticket holder must not collect, record, use, or distribute any sound, image, recording, or depiction of the Stadium or the Match (including any results, statistics, information, or other data related to the match, in whole or in part) via the internet, radio, television, or any other current or future medium – or assist others in doing so.
5.5. To avoid any doubts, the FC may delete or cause the deletion of any images transmitted or publicly displayed in violation of this provision and may pursue any other claims against the responsible person (collection, recording, distribution as described above) in judicial or extrajudicial proceedings.
6. Exemption from Liability
6.1. The FC and KARAISKAKIS S.A. and their Officers or Employees shall not be responsible for:
(i) any loss, damage or injury to a holder of a Season Ticket or to any property belonging to the holder of the Season Ticket in or around the Stadium or the parking areas, arising from any cause;
(ii) any losses resulting from any cancellation, postponement or re-scheduling of a Match in accordance with paragraph 2 including any indirect loss or damage (such as but not limited to travel/accommodation costs).
Season Ticket holders are solely responsible to take care of their personal belongings.
6.2. The FC shall not be responsible for any problems and/or restrictions in attending the Match caused by (i) the exact position of the Ticket seat and/or (ii) the behavior of other spectators.
7. Surveillance of premises
7.1. The area of the premises facility where the FC competes is electronically monitored by the Hellenic Police for the prevention of and dealing with acts of violence and criminal offences in general, according to art. 41 E of Law 2725/1999 as applicable, and legal provisions in effect.
7.2. Use and operation of electronic surveillance systems lie exclusively within the Hellenic Police in its function as Controller in accordance with applicable legal provisions.
8. Personal Data
8.1. When processing personal data related to season ticket holders, OLYMPIACOS FC will comply with the applicable National and European Legal and Regulatory framework for the protection of personal data, including, but not limited to, the General Data Protection Regulation (hereinafter referred to as “GDPR”) and Greek Law 4624/2019.
8.2. Season ticket holders understand and accept that OLYMPIACOS FC primarily acts as the data controller of the season ticket holder’s personal data, in accordance with the provisions of the General Data Protection Regulation (“GDPR”), Greek Law 4624/2019, and as specifically outlined in the “Privacy Notice for Ticket Holders” as posted on the FC’s website (see HERE) or/and at the link
https://www.ticketmaster.gr/olympiacos/showNews.html?idNews=2000202.
8.3. The season ticket holder declares that:
(a) All the information provided in this application is correct and true, and undertakes the obligation to notify PAE in writing of any changes to their information.
(b) They are aware that ” OLYMPIACOS FC” collects, maintains, and processes their personal data as included in the application, in accordance with the General Data Protection Regulation (“GDPR”), Law 4624/2019, in conjunction with the provisions of Article 41C of Law 2725/1999 as amended, and the relevant “Privacy Notice for Ticket Holders” which they have fully read and understood.
8.4. The season ticket holder further consents to OLYMPIACOS FC using their personal data for advertising purposes, for research purposes, for the promotion/advertising of partner businesses and sponsors, for reasons of public interest in the field of public health, and to send any informational material to their home, work, or email address, or to contact them for the aforementioned purposes.
8.5. Where the processing of the season ticket holder’s personal data is based on their consent, they have the right to withdraw their consent at any time by contacting the email address: amr@olympiacos.org, from which point onward, the FC will cease the specific activity for which consent was previously given. However, this withdrawal does not affect the lawfulness of the processing carried out based on the consent before its withdrawal.
8.6. Ticket holders have the right to exercise their rights by registered letter to the Ticket Handling Department of Olympiacos FC [Olympiacos FC Ticket Handling Department, G. Karaiskakis Stadium, 18547, Karaoli Dimitriou & Sofianopoulou, tel. +30 210 4800920] or by sending a solemn declaration to fax number +30 210 4800935 or by means of an email sent to the e-mail address: amr@olympiacos.org.
9. Unforeseen Circumstances
9.1. Subject to the provisions of the Law and the decisions of the competent authorities of the State regarding the adoption of measures against Violence, access to the stadiums, the Season Ticket allows the holder to watch the match from the seat specified on the Season Ticket. In case of a change of venue due to a ban or any other reason, the rights of the holders are transferred – as far as conditions allow and in order of priority in case of limited capacity- to the stadium where the team will compete.
9.2. The FC cannot guarantee that a Match will take place at a specific time or on a specific date and will not have any liability whatsoever regarding any change in the time or date of any Match. The Hellenic Football Federation (EPO), Superleague 1, and UEFA reserve the right to alter the schedule of events (day, time, and even the venue of matches) due to unforeseen circumstances or decisions of the competent authorities for security reasons. The Season Ticket holder is obliged to be informed about the days and times of the matches.
9.3. In the event of matches of OLYMPIACOS FC taking place behind closed doors, either due to the ban of the team’s stadium or for any other reason, OLYMPIACOS FC bears no responsibility for compensating the Season Ticket holder.
9.4. OLYMPIACOS FC may, at its absolute discretion and without compensation, either change the seat specified on the season ticket (at the time of purchase of the ticket) by providing a different seat within the same stand, or refuse entry to the stadium, if legislative restrictions are imposed, or more specific conditions regarding the right of access to stadiums or changes in the percentage of fans allowed to enter stadiums for domestic and international competitions, and for the duration of these potential restrictions.
10. General Terms
10.1. Partial or full invalidity of any provision in these Terms & Conditions shall not compromise or affect the remaining Terms, which shall continue to apply in full.
10.2. Any delay or omission by the FC to exercise any right provided by these Terms or by law shall not be construed to be a waiver thereof.
10.3. The FC reserves the right to made these Terms from time to time and shall post said changes on the FC’s website if the materially affect the holder’s rights as a consumer.
10.4. All the information and assurances provided by the season ticket holder at the time of acquiring the ticket are accurate and reflect the truth.
I have read and accepted the terms, and received the document of said terms. □