TERMS & CONDITIONS OF ENTRY FOR SINGLE TICKETS
- Issue of Ticket
1.1. The issue of a single ticket and subsequent access to the Stadium (“G. Karaiskakis” Stadium) are subject to the Terms and Conditions of Entry as defined by the regulations of the Hellenic Football Federation (EPO) Superleague 1, FIFA, UEFA, the provisions of applicable legislation, as well as the decisions of State bodies regarding measures for the prevention of violence and access to stadiums.
1.2. Single tickets are intended for use only by holders of the Olympiacos SFP “Fan Card” and the Fan Card under art. 4 of JMD 229157/12877/1280/236. By submitting an application for a single ticket and/or using it, the Applicant declares and guarantees that he/she is the holder of a Olympiacos SFP “Fan Card”, a Fan Card under abovementioned JMD as well as any documents provided by the decisions of the competent Authorities (e.g. Health-related etc.), and undertakes to present them, if asked by the FC during the season or if required following decisions taken by competent State bodies. The single ticket holder is obligated to fulfill all the requirements of the applicable legislation, as they are in effect. In all cases, OLYMPIACOS FC reserves the right to amend these terms according to applicable legal provisions or following any extraordinary change in the circumstances or emergency within the meaning of the Law (Civil Code’s art. 388) and for the period of time required, without the Club being liable to pay damages to the holders. If the above statements prove to be inaccurate or the ticket holder refuses to disclose the relevant documents to the FC upon request, OLYMPIACOS FC may dispossess the single ticket without right of compensation.
1.3. The ticket is valid only for the specific Olympiakos FC match for which it is issued.
1.4. By purchasing and/or accepting and/or holding a single ticket and/or by using a Single ticket to have access to the “G. Karaiskakis” Stadium, the holder: (a) certifies to have read, understood and accepted, and (b) agrees to be bound by and comply with these Terms & Conditions of Entry.
- Use of ticket
2.1. Α Single ticket is personal, personalised and for exclusive use and any kind of resale or free granting thereof is prohibited.
2.2. It is forbidden to the Single ticket Holder to make it available in any way to any third party, even if the latter legally holds a valid Fan Card under the JMD of par. 1.2.
2.3. Access to the Stadium with the Single ticket may not be used (nor is authorized in any way) for advertising and/or promotional purposes (including lotteries, competitions, etc.) or other commercial purposes without the written permission of OLYMPIACOS FC.
2.4. The ticket holder is responsible to keep and preserve the ticket issued to him/her by OLYMPIACOS FC. In case of theft or loss of the ticket, he/she must declare said theft or loss before the start of the match with a written declaration-application to the Ticket Handling Department of OLYMPIACOS FC in order to cancel the ticket and in accordance with the procedure set by OLYMPIACOS FC each time.
2.5. Tickets purchased from third parties or anyone other than OLYMPIACOS FC that holds the exclusive right to sell tickets, are considered invalid and their holders will not be allowed to enter the ground.
2.6. Unauthorised sale or distribution or use of a Ticket may amount to a criminal offence pursuant to applicable law. The FC will inform the Police in case it is established that a Ticket has been illegally sold or distributed. The information to be provided to the Police may include true holder’s personal data, information about the infringement and said ticket(s) purchase (including payment details) in order to identify the offenders and prevent riots during matches.
2.7. Any Ticket acquired or used in violation of the Terms and Conditions of Entry, as defined by the provisions of the sports legislation in general and State decisions, indicatively and not restrictively regarding measures of prevention against Violence, will be cancelled automatically without penalty for the FC and all rights arising from this Ticket will be cancelled.
2.8. A ticket holder leaving the Ground at any time on the Matchday will not be entitled to return to the Ground unless the FC expressly approves (at its sole discretion) such re-entry.
2.9. The sale of a ticket to a minor is permitted only on the condition that a ticket is simultaneously purchased by the person exercising parental responsibility for them.
2.10. The use of a child ticket by an adult is strictly prohibited. In case of attempted entry, the ticket will be dispossessed and cancelled by the FC without the latter being obliged to return the ticket or its value in whole or in part; it is agreed hereby that its value will be forfeited in favour of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
2.11. Any person seeking to use a Ticket in violation of the Terms and Conditions of Entry in order to enter the Ground or remain in the ground during a Match may be denied entry or be expelled from the Ground for the specific Match and/or have his/her Ticket cancelled. In case of Ticket cancellation in accordance with these terms, no money will be refunded to its holder.
- Entry to the Stadium
3.1. Entry to the Stadium will be permitted during the hours announced by the FC or as published on its website or social media pages. The Single ticket holder is obliged to ensure they stay informed about any possible changes to the match schedule.
3.2. Entry to the Stadium will be permitted subject to:
A. Compliance with:
i. these Terms and Conditions,
ii. any health measures or policies implemented by the Greek State,
iii. all Applicable Laws and Ministerial Decisions governing the procurement of sports event tickets and their use, particularly the provisions of Law 2725/1999 as amended (Article 41 IA, “Platform for the Identification of Sports Ticket Holders”), access to or presence at the Stadium, and attendance at the Match.
B. Presentation of the Single ticket
3.3. When entering the premises, it is possible that a physical check (including the use of technical means), as well as an identity check, take place. For this reason, the ticket must indispensably be accompanied by the Fan Card under the aforementioned JMD, identity card or passport or residence permit, as well as any document stipulated by applicable law. The single ticket holder shall have to comply with instructions by the security personnel.
3.4. The FC is obliged to prohibit entry to the Stadium if the above documents are not presented and terms not met. OLYMPIACOS FC reserves the right to request more conditions to be met for access to the sports premises if required by the decisions of the competent State bodies.
3.5. In any case, entry to the Stadium is prohibited to:
a. any person subject to an administrative or judicial ban on entering stadiums and attending sports events in accordance with the provisions of the applicable legislation.
b. any person who has been banned by UEFA, FIFA, or the Hellenic Football Federation (EPO) or any other football authority from attending a football match.
c. any person deemed by the competent public authorities to be a person to whom tickets should not be issued for reasons of safety and protection, and
d. any person who has violated or is violating these Terms and Conditions.
- Conduct and behavior
4.1. Bringing into the sports premises or using any object that may be utilized in acts of violence (fireworks, flares, firecrackers, laser pointers, etc.) is forbidden.
4.2. The following are prohibited inside the Stadium: a) possession and consumption of alcohol, as well as any other illegal substance, b) use of flags, banners, signs with political, commercial, advertising, racist, abusive or other content demeaning to a third party’s personality and ethics, c) throwing any object to the Stadium that may cause injury, damage, anxiety or inconvenience to people or property without legal authority or justification.
4.3. Any object prohibited to bring in and use in the Stadium [by law or the terms herein] shall be seized and destroyed. In case of violation of the above or other illegal behavior of the holder in the Stadium, as well as violation of the terms herein, OLYMPIACOS FC reserves the right to prohibit the holder of the right of entry and to dispossess the single ticket without having to refund its value in whole or in part. It is agreed hereby that its value shall be forfeited in favor of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
4.4. A ticket holder fully and unequivocally accepts:
4.4.1 All restrictions and controls for smooth entry and stay in the Stadium, among which to undergo control via a metal construction-enabled access control gate for individual fans (turnstiles).
4.4.2 The mandates and instructions of the designated bodies to maintain safety and order in and around the Stadium;
4.4.3 Recording of his/her stay, movement and behavior within the Stadium performed by a Hellenic Police-operated closed circuit security system.
4.4.4 The Stadium regulation concerning the behavior of fans on the premises and the sanctions provided for therein; and
4.4.5 Regulations and provisions of football administrative bodies.
4.4.6 To comply with applicable legislation pertaining to the Fan Card as specified in the JMD under art. 1.2, to present all necessary documents and information for its issuance and any renewal thereof required by law, to pay all statutory costs for the Card’s issuance, to carry it with him/her upon entry in the sporting facilities; otherwise, his/her entry may be denied.
4.5. A ticket holder is strictly prohibited from:
a. occupying or accessing areas that are closed to the public or for which access is unauthorized according to the relevant category of the single ticket they hold.
b. remaining in the aisles of the stands, at the entrances and exits of the stadium gates, and at emergency exits.
c. occupying any seat other than the one specified on the ticket; and/or
d. displaying any other behavior that may endanger any person in the Stadium.
4.6. Any single ticket holder who, by means of their inappropriate, unsportsmanlike or illegal behavior, causes damage or wear to, or destroys assets owned, used, possessed or operated by Olympiacos FC, and/or the owner of the Stadium, or the enforcement of disciplinary/ administrative penalties and measures against Olympiacos FC in accordance with the applicable sports or other legislation, shall be individually liable to full compensation and remedy for any damage, whether incidental, consequential or future, caused to Olympiacos FC and/or its associated companies and natural or legal persons. In the event that the aforementioned actions are caused by a holder of a corporate single ticket, the legal entity – owner of the ticket will be jointly and severally liable to the FC along with the holder.
4.7. The FC may conduct security investigations where it has reason to believe that any of the breaches referred to in Section 4 have either occurred or may occur.
4.8. The FC respects the principles of equality and diversity and it is important that all fans share these principles. All single ticket holders shall have to abstain from any form of conduct that is racist, homophobic or abusive and abstain from any form of biased, including, indicatively, any discrimination (on the basis e.g., of a person’s age, gender, color, origin, religion, sexual orientation etc.).
4.9. In case of an ascertained violation of the provisions of Paragraph 4, the FC reserves the right the right to deny the single ticket holder entry to the Stadium or to eject them from the Stadium or to remove the single ticket from the holder without any obligation to compensate.
- Photo/Video-recording
5.1. Ticket holders entering the Stadium acknowledge that photographs and/or audiovisual recordings (and/or photographs that may be taken from inside the Stadium) in which they are displayed may also be used with no cost to the FC, indicatively and not restrictively, in the television coverage of the match and/or for the purposes of promotion, education, or marketing by the FC or others (including commercial partners and associated TV stations or pay channels), and that the use of a single ticket to enter the Stadium constitutes their consent for such use.
5.2. All Ticket holders acknowledge that any match the Ticket has been purchased for is a public event and that their presence and actions within and around the Stadium where a match is held are of a public nature. Therefore, they will have no expectation of privacy regarding their presence or conduct during the matches.
5.3. Mobile phones and other mobile devices are allowed inside the Stadium, PROVIDED THAT (a) they are solely for personal and private use (which, for instance and to avoid any doubt, shall not include recording, registering, offering, broadcasting, reproducing, publishing, screening, sharing or communicating of content in any form for any commercial purpose), and (b) the outcome of said recording shall not be posted or offered in any other way to third parties, including and not limited to social media and/or websites.
5.4. The single ticket holder must not collect, record, use, or distribute any sound, image, recording, or depiction of the Stadium or the Match (including any results, statistics, information, or other data related to the match, in whole or in part) via the internet, radio, television, or any other current or future medium – or assist others in doing so.
5.5. To avoid any doubts, the FC may delete or cause the deletion of any images transmitted or publicly displayed in violation of this provision and may pursue any other claims against the responsible person (collection, recording, distribution as described above) in judicial or extrajudicial proceedings.
- Exemption from Liability
6.1. The FC and KARAISKAKIS S.A. and their Officers or Employees shall not be responsible for:
(i) any loss, damage or injury to a holder of a Ticket or to any property belonging to the holder of the Ticket in or around the Stadium or the parking areas, arising from any cause;
(ii) any losses resulting from any cancellation, postponement or re-scheduling of a Match in accordance with paragraph 2 including any indirect loss or damage (such as but not limited to travel/accommodation costs).
Single ticket holders are solely responsible to take care of their personal belongings.
6.2. The FC shall not be responsible for any problems and/or restrictions in attending the Match caused by (i) the exact position of the Ticket seat and/or (ii) the behavior of other spectators.
- Surveillance of premises
7.1. The area of the premises facility where the FC competes is electronically monitored by the Hellenic Police for the prevention of and dealing with acts of violence and criminal offences in general, according to art. 41 E of Law 2725/1999 as applicable, and legal provisions in effect.
7.2. Use and operation of electronic surveillance systems lie exclusively within the Hellenic Police in its function as Controller in accordance with applicable legal provisions.
- Personal Data
8.1. When processing personal data related to single ticket holders, OLYMPIACOS FC will comply with the applicable National and European Legal and Regulatory framework for the protection of personal data, including, but not limited to, the General Data Protection Regulation (hereinafter referred to as “GDPR”) and Greek Law 4624/2019.
8.2. Ticket holders understand and accept that OLYMPIACOS FC primarily acts as the data controller of the single ticket holder’s personal data, in accordance with the provisions of the General Data Protection Regulation (“GDPR”), Greek Law 4624/2019, and as specifically outlined in the “Privacy Notice for Ticket Holders” as posted on the FC’s website (see HERE) or/and at the link
https://www.ticketmaster.gr/olympiacos/showNews.html?idNews=2000202
8.3. The ticket holder declares that:
(a) All the information provided in this application is correct and true, and undertakes the obligation to notify PAE in writing of any changes to their information.
(b) They are aware that ” OLYMPIACOS FC” collects, maintains, and processes their personal data as included in the application, in accordance with the General Data Protection Regulation (“GDPR”), Law 4624/2019, in conjunction with the provisions of Article 41C of Law 2725/1999 as amended, and the relevant “Privacy Notice for Ticket Holders” which they have fully read and understood.
8.4. The ticket holder further consents to OLYMPIACOS FC using their personal data for advertising purposes, for research purposes, for the promotion/advertising of partner businesses and sponsors, for reasons of public interest in the field of public health, and to send any informational material to their home, work, or email address, or to contact them for the aforementioned purposes.
8.5. Where the processing of the ticket holder’s personal data is based on their consent, they have the right to withdraw their consent at any time by contacting the email address: amr@olympiacos.org, from which point onward, the FC will cease the specific activity for which consent was previously given. However, this withdrawal does not affect the lawfulness of the processing carried out based on the consent before its withdrawal.
8.6. Ticket holders have the right to exercise their rights by registered letter to the Ticket Handling Department of Olympiacos FC [Olympiacos FC Ticket Handling Department, G. Karaiskakis Stadium, 18547, Karaoli Dimitriou & Sofianopoulou, tel. +30 210 4800920] or by sending a solemn declaration to fax number +30 210 4800935 or by means of an email sent to the e-mail address: amr@olympiacos.org. Data Controller Contact details HERE.
- Unforeseen Circumstances
9.1. Subject to the provisions of the Law and the decisions of the competent authorities of the State regarding the adoption of measures against Violence, access to the stadiums, the Ticket allows the holder to watch the match from the seat specified on the Ticket.
9.2. The FC cannot guarantee that a Match will take place at a specific time or on a specific date and will not have any liability whatsoever regarding any change in the time or date of any Match. The Hellenic Football Federation (EPO), Superleague 1, and UEFA reserve the right to alter the schedule of events (day, time, and even the venue of matches) due to unforeseen circumstances or decisions of the competent authorities for security reasons. The Single ticket holder is obliged to be informed about the days and times of the matches.
9.3. OLYMPIACOS FC may, at its absolute discretion and without compensation, either change the seat specified on the single ticket (at the time of purchase of the ticket) by providing a different seat within the same stand, or refuse entry to the stadium, if legislative restrictions are imposed, or more specific conditions regarding the right of access to stadiums or changes in the percentage of fans allowed to enter stadiums for domestic and international competitions, and for the duration of these potential restrictions.
- General Terms
10.1. Partial or full invalidity of any provision in these Terms & Conditions shall not compromise or affect the remaining Terms, which shall continue to apply in full.
10.2. Any delay or omission by the FC to exercise any right provided by these Terms or by law shall not be construed to be a waiver thereof.
10.3. The FC reserves the right to made these Terms from time to time and shall post said changes on the FC’s website if the materially affect the holder’s rights as a consumer.
10.4. All the information and assurances provided by the ticket holder at the time of acquiring the ticket are accurate and reflect the truth.
10.5. After the ticket purchase is completed by the holder, cancellation of the transaction or change of the selected seat is not possible Olympiacos FC bears no responsibility for the terms and process of ticket acquisition, which are determined by Ticketmaster Hellas S.A.
I have read and accepted the terms, and received the document of said terms.